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We’ve launched our Expert Advisory Panel - read more about the Innovation Agenda here.

CAPR’s Exam Program goes live with new ERM system

CAPR’s Exam Program transitioned to our new electronic records management (ERM) system in late 2021, becoming the second department after Credentialling to go live (see our announcement in October 2020). As anticipated with any new technology, we’ve noticed our processing times for exam services have increased while our staff becomes familiar with the new system. We’ve also seen an increase in volume of applications received for the Written Component which is contributing to some delays. We continue to process applications/requests within our benchmark of fifteen business days, but there may be times when we prioritize applications for earlier exams as they approach. This could lead to a delay in the processing of your application/request for later exams past our usual benchmark. Rest assured that we continue to honour the date of receipt of your application regardless of the time it takes us to process it.

We ask for your patience as we complete the changeover period and the team becomes proficient in the system. We look forward to launching the new client portal in the coming months, completing our transition from paper to digital file management.